Return, Refund & Exchange Policy

At Pak Green Mart, customer satisfaction is our top priority. We aim to ensure your shopping experience with us is seamless and worry-free. Please read our return, refund, and exchange policy below to better understand how we handle order issues and post-purchase concerns.

Eligibility for Returns & Exchanges

• You may be eligible for a return or exchange if:
• The item is in its original, unopened packaging and condition.
• The request is made within 3 to 4 business days of receiving your order.
• You can provide valid proof of purchase (invoice, receipt, or order number).
• In case of an exchange, the replacement item will be delivered once the returned product has been inspected and approved.

Non-Returnable & Non-Exchangeable Items

• Perishable goods (fresh produce, frozen food, dairy, etc.) unless there is a quality issue.
• Personal hygiene products, toiletries, cosmetics once opened.
• Gift cards and digital vouchers.

Refund Process

1. Initiate a Request: Email us at info@pakgreenmart.com with your order number, reason for return, and product photos if applicable.
2. Inspection: Our team will review your request and inspect the product once returned.
3. Approval: If approved, your refund will be processed using the original payment method.
4. Timeline: Refunds typically reflect within 3 to 4 business days based on your payment provider.

Exchanges for Damaged or Incorrect Items

• If you received a damaged, expired, or incorrect item, please contact us within 24 hours of delivery.
• We will offer either a replacement or refund based on the issue after reviewing supporting photos and details.

Pickup or Drop-off for Returns

• In some cases, our delivery team may collect the item from your location.
• Alternatively, you may be asked to drop the item at our warehouse depending on your location and product category.

Important Notes

• Refunds are only processed once the returned item passes inspection.
• We reserve the right to deny any return or exchange that does not meet our conditions.
• We are not responsible for delays caused by incorrect customer details.

For further assistance, feel free to contact our support team at info@pakgreenmart.com or via WhatsApp.