Refund Policy

Refund Policy

Welcome to Pak Green Mart! We value your satisfaction and we are committed to providing a seamless shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you with our refund policy.

Returns and Refunds

Eligibility

• You may be eligible for a refund if you meet the following conditions:
• You have a valid proof of purchase (receipt, invoice, or order number).
• The item is in its original packaging and condition.
• The return request is initiated within 3 to 4 business days from the date of purchase.

Non-Refundable Items

• Perishable goods, including fresh produce, dairy, and frozen items, are non-refundable unless there is a quality issue.
• Personal hygiene products, such as toiletries and cosmetics, cannot be returned for health and safety reasons.
• Gift cards and digital vouchers are non-refundable and cannot be exchanged for cash.

Refund Process

1. Initiate the Return: To request a refund, please contact our Customer Service team at info@pakgreenmart.com.Provide them with your order details and reason for the return.
2. Inspection: Once your return request is received, our team will inspect the item to ensure it meets the eligibility criteria mentioned above.
3. Approval: If your return is approved, we will initiate the refund process. Refunds will be processed using the same payment method used for the original purchase.
4. Refund Timeframe: Please allow 3 to 4 business days for the refund to be credited to your account. The exact processing time may vary depending on your payment provider.

 

Quality Issues

• If you receive a product with quality concerns, such as damaged or spoiled items, please contact us immediately. We may arrange for a replacement, exchange, or refund, depending on the circumstances.